So I have been having a bad streak with customer service and shipping lately and would like to IMPLORE all companies out there to LISTEN to your CUSTOMERS.  Arrrgh!!!

I’m not asking for complicated stuff.  I ask for some samples to be sent to me here at my office in Franklin, Massachusetts and the rest of the shipment to a plant in NJ or PA.  What happens?  For the third time I get the samples and then two days later I get the rest of the order, which then eats up my time spinning my wheels arguing with the supplier, waiting for UPS/FedEx to pick them up again, get sent back, re-labeled, sent out again….

It is just so ridiculous and frustrating.  This should be the EASY part of the whole process, and consistently, companies mess it up BIG time.  LISTEN PEOPLE, LISTEN!!!

If this keeps up, this blog could turn into a black list of companies that can’t follow simple instructions.