A little update on my Marriot situation – I did get in touch with them and managed to get what I needed and I’m simply awaiting the refund on the hotel AND some additional funds to make up for the overdraft charges. Two things to learn from this:
1) Marriot is actually OK and their customer service line is helpful
2) It doesn’t do anyone any good to get angry and start screaming and yelling. I was polite through the whole thing, kept my sense of humor and tried to be cooperative. The customer service rep actually thanked me for my demeanor and I do think it made a difference. Now, if they hadn’t cooperated on THEIR end, I would have gone off the wall on them, but I didn’t have to. Its symbiotic, I guess.